Returns & Refunds – Dogsy

 

At Dogsy, customer satisfaction is our top priority, and we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we offer a returns and refund policy to help ensure a smooth and fair shopping experience for our customers in the United Kingdom. Please read this policy carefully before making a return or refund request.

You may request a return or refund if the product you received is damaged, defective, or not as described. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition in which you received it. Certain products may not be eligible for return due to hygiene, safety, or product category restrictions, especially items that have been used, opened, or altered after delivery.

Return requests must be submitted within the specified return period after receiving your order. To start a return process, please contact our customer support team at Hello@Domain.com or call (123) 123-4567 with your order details, including your name, order number, and a description of the issue. Our team will review your request and provide instructions on how to send the product back if the return is approved.

Customers may be responsible for return shipping costs unless the return is due to a defective, damaged, or incorrect item caused by our store. We recommend using a trackable shipping service when returning items, as we are not responsible for lost return packages during transit.

Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund request. If approved, refunds will be processed through the original payment method within a reasonable processing period, which may vary depending on your bank or payment provider.

Please note that shipping charges are generally non-refundable unless the return is due to an error on our part. Additionally, promotional or clearance items may have different return conditions.

If you have any questions regarding returns or refunds, please feel free to contact us. We are always here to help and ensure that your shopping experience with Dogsy remains positive and enjoyable. 🐾